Refund policy

Effective 14 September 2026

This policy applies to streaming plans purchased on live.acstechnology.in from ACS SOLUTIONS CONSULTANCY, trading under the ACS Technology brand.

Refunds are available only for verified duplicate charges or paid service that was not delivered. Cancelling a broadcast, not using an available plan, or changing your mind does not by itself qualify for a refund. This policy does not limit your rights under applicable law.

When a refund is eligible

Duplicate charges: an unintended duplicate payment for the same purchase is confirmed in our payment records. The verified excess amount is refundable.
Service not delivered: payment was successfully captured but the purchased access was not activated, or an ACS-side technical failure prevented delivery of the paid service. We first verify the transaction and investigate the reported failure. If we cannot provide the purchased service, the undelivered service is refundable.

If the entire purchased service was not delivered, the paid amount for that purchase is refundable. If a verified failure affected only part of the paid period, any refund covers the undelivered portion; successfully delivered service is not refundable merely because the remaining plan is cancelled.

When a refund is not normally available

Change of mind, purchasing the wrong duration, stopping early, or unused time when the service was available.
Failure to connect an eligible YouTube channel or provide a usable video, where ACS made the purchased service available.
Restrictions imposed by YouTube, copyright actions, customer internet/device problems or other circumstances outside ACS's control, unless applicable law requires otherwise.

A failed, pending or bank-debited transaction that was not captured by us is checked separately with the payment provider. A bank reversal is not the same as a merchant-issued refund. Please check your payment history and contact us before paying again.

How to request a refund

Email support@live.acstechnology.in as soon as you notice the issue. Include your registered account email, plan, amount, payment date, Razorpay payment/order ID and a description of the duplicate charge or undelivered service. Screenshots may help. Never send passwords, OTPs, full card details or UPI PINs.

Review and processing timelines

We aim to acknowledge your request within 2 working days.
We aim to complete the review within 7 working days after receiving the information needed to verify the issue. If additional investigation is needed, we will explain the delay and provide an update.
Approved refunds are initiated within 2 working days of approval, through the original payment transaction.
After initiation, normal Razorpay refunds generally reach the original payment source within 5–7 working days, depending on the bank and payment method. This bank-processing period is separate from our review time.

Working days exclude weekends and public holidays. We will share the refund reference when available. If an initiated refund is not received within the expected period, contact us with that reference so we can help trace it. We do not send refunds to an unrelated bank account or payment address.

Access after a refund

Access corresponding to a refunded purchase may be withdrawn or adjusted. A refund request alone does not stop a running broadcast: use the dashboard controls if you want it stopped. See the cancellation policy.

Digital service and policy changes

ACS supplies digital streaming access; there are no physical products to return. Changes to this policy apply prospectively and will not remove applicable rights or change the policy applicable to an earlier purchase.