Cancellation policy

Effective 14 September 2026

This policy applies to ACS Live Streaming, provided by ACS SOLUTIONS CONSULTANCY under the ACS Technology brand.

You control when your broadcasts run. Stopping a broadcast or cancelling a scheduled event does not cancel the purchased access period or automatically create a refund.

Before completing payment

You can leave or close checkout before authorising payment. If you have already authorised a payment and its status is uncertain, check your billing history or contact support before trying again. Closing a browser does not necessarily cancel a payment already being processed.

Cancel a scheduled broadcast

Sign in and open Live streams.
Find the scheduled event and select Cancel schedule.
Confirm cancellation and check that its status changes to stopped/cancelled.

The app requests cancellation immediately and attempts to remove the corresponding upcoming YouTube event. If the app cannot confirm the YouTube action, check YouTube Studio or contact support. Cancelling a schedule does not pause or extend your plan.

Stop an active broadcast

Open Live streams, select Stop broadcast and confirm. The worker stops transmitting and the app requests completion of the event on YouTube. Allow a short processing delay; a buffered player may continue briefly. Check the final status in the dashboard and YouTube Studio. This action does not remove recordings already retained by YouTube.

Cancel future renewal or end plan use

Our current plans do not renew automatically. To avoid another purchase, simply do not renew. You may stop using the service at any time; existing access expires on the date shown in the dashboard. There is no separate cancellation fee. Unused time and change-of-mind cancellations are not normally refundable when the service was available.

Refund eligibility

Refunds are limited to verified duplicate charges or paid service that was not delivered, subject to applicable law. A broadcast cancellation is not itself proof of non-delivery. See the refund policy for eligibility, evidence and timelines.

Account closure and assistance

For account closure or help cancelling a broadcast, email support@live.acstechnology.in from your registered account email. Include the broadcast or order ID where relevant. We aim to acknowledge support requests within 2 working days and complete account-closure processing within 7 working days after verification. We will explain any delay. Account closure does not automatically refund prior purchases; information needed for payment records, disputes or legal obligations may be retained as explained in our privacy policy.